Privacy policy

The short version

• Your study materials are used to build your plans and answer your questions. Nothing else.
• They are not used to train any AI model, ours or anyone else's.
• They are never sold, and never shared with an advertiser.
• You can delete a plan, a file, or your whole account from inside the app, and deletion is permanent.

What we collect

Your account

An email address and password, or the identity token from Sign in with Apple or Sign in with Google if you use those. Optionally a display name and a profile picture. Authentication is handled by Supabase; we never see the password you type, only a hash of it held by them.

What you upload

The documents, images, photographs and pasted text you add to a study plan, plus everything generated from them: topics, flashcards, quiz questions, tests and the answers you gave. Files are stored in Supabase Storage and are reachable only with your own credentials.

What you ask the tutor

Your messages to Meoz, any photo attached to them, and the replies. When you ask from inside a plan, the material that plan was built from is sent along so the answer is about your course.

How you are getting on

Scores, mastery per topic, streak, XP, level, gems, hearts, quests, achievements and league position. This is the app working, not analytics: without it there is no progress screen.

Your subscription

Whether you have an active subscription, which plan, and when it renews. This comes from RevenueCat, which talks to the App Store and Play Store on our behalf. We never receive your card number or billing address — Apple and Google hold those and do not pass them on.

What you tell us on the way in

The answers to the onboarding questions: whether you are a student, professional, parent or teacher, your stage of study, your subject area, what you want help with, and your current and goal GPA if you give them. These shape the plans the app suggests.

Why we hold it

• To run the app. Building your plans, generating your cards, marking your tests, keeping your streak, and letting you sign back in on another device.
• To honour your subscription. Unlocking the app for people who have paid for it.
• To fix it when it breaks. Diagnosing errors that stop a plan from generating.
• To answer you. Replying when you write to support or send feedback from the app.

Who else touches it

Four companies, each doing one job, each under contract to process the data only on our instructions:

• Supabase — accounts, database and file storage.
• OpenAI — generating plans, cards, questions and tutor replies. We use the API, where submitted content is not used to train their models.
• RevenueCat — checking your subscription against the stores.
• Apple and Google — distributing the app and taking the payment.

That is the whole list. There is no advertising network, no data broker, and no third-party analytics SDK following you around inside the app.

How long we keep it

• While your account exists — your plans, materials, progress and tutor history stay until you delete them or the account.
• When you delete a plan — the plan, its files and everything generated from them go with it.
• When you delete your account — everything above is removed within 30 days. Records we are required to keep for tax and accounting are kept for as long as the law says, and no longer.

Your rights

Wherever you live, you can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. If you are in the UK, the EU or a US state with a privacy statute, those requests are a legal right rather than a courtesy, and we answer them within 30 days.

The fastest route for deletion is the app itself — see how to delete your account. For anything else, write to support@meomoai.com.

Children

Meomo AI is not directed at children under 13, and we do not knowingly create accounts for them. If a parent buys a subscription for a child old enough to hold an account, the account is the child's and this policy applies to it. If you believe a younger child has an account, write to support@meomoai.com and we will remove it.

Where the data sits

Our database and file storage are hosted in the European Union. Requests to OpenAI are processed in the United States. Where personal data leaves the UK or the EEA, it is covered by the relevant standard contractual clauses.

Changes to this policy

If we change it in a way that matters, the app will tell you before the change takes effect. The date at the top always reflects the current version.

Contact

Privacy questions and everything else: support@meomoai.com.